Quick diagnosis
If the VPN will not connect
- 1
Check regular internet
Open any site without the VPN. If it does not load, switch between Wi‑Fi and mobile data.
- 2
Allow the VPN configuration
iOS shows a system prompt the first time. The app cannot create a tunnel without this permission.
- 3
Choose another location
Open the server list, refresh it and try another available route.
- 4
Restart the connection
Disconnect, reopen the app and connect again. Restart the iPhone if needed.
Servers and speed
Speed depends on your current network, distance to the server and its load. Try the closest location first, then compare another.
Bella’s tip: Switching from congested Wi‑Fi to mobile data can help more than changing servers.
If the list is empty, refresh it or restart the app. Do not add unknown configurations or share your subscription link.
Subscriptions and restored purchases
The App Store processes Jaman VPN purchases. If payment completed but access is missing:
- Make sure the device uses the same Apple ID.
- Tap Restore Purchases on the subscription screen.
- Check the subscription in Apple ID settings.
- Restart the app after restoration.
Apple handles billing and refund questions. Never send us a bank-card number or Apple ID password.
Account and privacy
Sign in with Apple may share an identifier, name and email if you allow it. Settings, trial status and the selected server may be stored locally.
Read the full details in our Privacy. support@jaman.app